The Trace Payroll Service Guarantee offers new clients a ‘no quibble’ cancellation policy.
Trace Payroll are so confident that their professional implementation, highly qualified payroll professionals and personal approach will delight customers, they have launched a Service Guarantee.
Ian Davidson, Sales & Marketing Director of Trace Payroll explains:
“We know that changing Payroll providers is not a snap decision, and that there is a lot at stake if the accuracy and service is not up to scratch even if there are cost savings. So to ensure that new customers have utmost confidence in every aspect of the service that Trace Payroll provides, we’re taking away the risk of changing provider. If we do not deliver a quality, accurate and personal service to the customers expectations during the first 6 months, we will allow them to cancel their contract with no questions asked.”
Adds Davidson, “Because of our thorough implementation process, and the knowledge that our highly experienced Payroll professionals work closely with every customer, this gives us the confidence to offer a Service Guarantee.”
All new customers are given the Service Guarantee and Trace Payroll just ask for is 3 months’ notice during the first 6 months if a customer is not totally satisfied with the service and no longer want to use their Payroll Service.
Trace Payroll are not expecting any new customers to use the option of a ‘no questions asked’ cancellation policy, but feel its important to back up their confidence and clearly demonstrate that they stand by their values.
