We have been a Trace customer for 10 years and have always had an excellent service which delivers our payroll requirements in a professional and timely manner. Their staff are approachable and easily contactable and I would certainly recommend the Trace service to others. In fact we have migrated our 2 other UK payrolls to Trace.
We have established a good working relationship with our Payroll Officer, who always answers queries and requests quickly and accurately. I appreciate the hard work and support they give me.
We are delighted with the quality and accuracy of the service that we get from Trace – their staff really do take pride in the job they do.
We moved to Trace from another larger provider and the transition went very smoothly, the Implementation Consultant did an excellent job and kept us informed at each stage.
What appealed most was their emphasis on personal service and their focus on building relationships with their clients. The transition to Trace was very smooth and we’ve had no problems with our payroll since.
We moved to Trace from a much larger provider because we wanted to streamline the processes associated with payroll. Our previous provider didn’t do the auto-enrolment assessment and Trace does, this has reduced the process by a half-day and with a weekly payroll of 1,300 employees that is really important. With the introduction of electronic payslips, we will save circa £24k per annum and we no longer have the hassle of distributing paper payslips.
We previously had 2 different providers and wanted to consolidate to a single provider. We chose Trace because they offer a personal service with a named Payroll Officer and with TracePay we have reduced the number of manual processes and we now have visibility of all our payroll data which we didn’t have before.
With Trace I rediscovered the sort of personal service I feared didn’t exist anymore. One point of contact. One payroll officer with whom I’ve built a really strong working relationship. He understands me. I understand him, and he’s always available by direct dial, so there’s no delay in getting through to him, and getting my questions answered. Nothing gets missed. “I have the confidence my payroll will be right. I trust them. I wanted a payroll service that was spotless every month. Trace’s is.
There’s a good deal of anxiety when you run payroll for the first time with a new provider – but we needn’t have worried. It really was so seamless. We expected far more errors and issues – and they simply didn’t materialise.
I would recommend Trace Payroll Services because, to us, it’s an extension of our HR/Payroll dept. No question is too big for them to answer. It’s got people who help us reach good solutions and they take the trouble to get engaged. It takes the workload off us. We wanted a payroll services provider that made our lives easier. Trace makes that difference. Trace is a partner, not just a provider.
We moved to Trace from a much larger provider and in doing so have made a huge cost saving in excess of £30k per annum, which for a relatively small business is significant. Furthermore, Trace offers a personal service and our Payroll Officer has been accommodating and fits in around our contacts working days as they work part-time. As a result, we have quickly forged a strong working relationship and we now have visibility of our payroll data, which has provided many additional benefits to the business. To say we are delighted is an understatement.
The implementation consultant was excellent & simplified the transition process & the execution into easy to understand steps. This was followed-up with excellent training & the Payroll Manager responsible for the initial payroll cycles was patient, considerate & supportive. Finally, we moved into the operations team who are fantastic, knowledgeable, flexible & above all, extremely friendly. Without a doubt, it was the correct decision to move to Trace & I would never use anyone else.
To find out more about fully managed payroll outsourcing with a personal touch, contact Trace Payroll Services today.
Call Trace Payroll Services on 0845 873 5619